Faq
General
What do the colours/codes on the colour palette mean?
The colours refer to the most popular colour standard in the world, especially in graphic arts. In any case, we insist that they are only a “reference”, because our colours are CMYK (4 inks) and the original standard is one colour or a unique flat ink.
It is important to bear in mind that the colour we see through the monitor is not the real one, and that is so for two main reasons:
- The colours we see through appliances like monitors or TVs are primary light colours, where the sum of colours is white and black is missing. On the contrary, the CMYK impression (pigment colours) obtains black as the sum of colours, and white is missing. A primary light colour will never be a true reflection of a pigment colour.
- Apart from that, the monitors allow to change the original settings (brightness, contrast, saturation...) so that it’s difficult to know if what we see is the same that will be printed.
However, and as a general rule, we could say that colours always look clearer and brighter on the monitor than once they are printed.
I have registered on virKlon, but I don’t have or see my reference code...
This code is the virKlon CUSTOMER identifier and is used mainly to “recommend” our products and have access to our reward points programme. You will receive you personal customer code after your first purchase on our website.
What’s order tracking in the top menu?
There are two types of order tracking: an internal virKlon tracking and an external carrier’s tracking.
Once you have made your purchase, you will receive a code that you will be able to use to track your order via the top menu. You will be able to know whether the order is still in the production queue, in production, en route...
And once the order leaves our premises, we will send you a tracking code so that you can track your order directly on the carrier’s website.
What are TEAMS and ASSOCIATED COMPANIES?
TEAMS: virKlon offers clubs, teams, associations...the possibility to customise designs with their corporate logo, with the advantage that their own members will order their gear through this link (as many as they want and whenever they want), with direct settlement between each member/user and virKlon. Once the team registered, it will have a private access code that it will have to provide to all its members.
ASSOCIATED COMPANIES: This independent access is intended to those companies that wish to create one or more products with their corporate logo to use as advertisement, for resale or as promotional gifts. They will have a unique and non-transferable access, where they will be able to order as many garments as they want and whenever they want.
When will the website be ready to accept credit card payments?
Towards the end of February we will start using the cycling betaTesters programme, and it will be quickly followed by Running and Triathlon. During that time the website will running on a test period (beta).
Afterwards, when the possible errors spotted by our betaTesters have been fixed, the payment platforms will be activated. We hope this will be in mid to late March. In any case, we will duly publish it on the home page.
What are impressable colours?
The fabrics chosen by virKlon can be divided into two main groups: impressable and unimpressable.
IMPRESSABLE: They are white polyester fabrics (with our without elastane) that have undergone a previous factory heat treatment and accept the sublimation transfer.
DYE SUBLIMATION HEAT TRANSFER: It’s the system used to apply colour to a fabric’s fiber without having to submerge it into dye. The colour motive is impressed with special ink and paper. Then the fabric is set over this impressed paper and is inserted into a large format heat press. When it reaches temperatures in the region of 200º and a pressure between 3 and 4 bars, the ink gassifies and the pigment it contains is seeped into the fibers touching the paper. That’s why fabrics that have been treated/dyed through this process have a white as well as a coloured side.
UNIMPRESSABLE: Those polyester or polyamide fabrics that have undergone a factory immersion dyeing process and that we receive with the solid colours we have chosen. Both sides of the fabric have the same colour.
What is Dye Sublimation Heat Transfer?
It’s the system used to apply colour to a fabric’s fiber without having to submerge it into dye. The colour motive is impressed with special ink and paper. Then the fabric is set over this impressed paper and is inserted into a large format heat press. When it reaches temperatures in the region of 200º and a pressure between 3 and 4 bars, the ink gassifies and the pigment it contains is seeped into the fibers touching the paper. That’s why fabrics that have been treated/dyed through this process have a white as well as a coloured side.
What are the extensions/names that some garments have, such as eschler, comforto, Gold...?
We had first defined unique models with the fabrics available for each garment (6 for the culotte, for example). However, as we went on, we found out that it could prove difficult, so we have developed different models for different types of fabrics.
The extension '-eschler' means that the main fabric is Eschler; the same applies for ‘-comforto’ and ‘-Gold’ means that it’s the highest quality model.
What isn’t working on the website or hasn’t been implemented yet?
CONFIGURATOR corrections:
-Colour palette: intense colours are missing (a selection of colours from the bigger palette). Right now only the first colours of the general palette are showing. We also want the general palette to stay open before a different fabric is chosen. And regarding the colour palette, the colour chart defined by the user for the impressable colours should be stored (the colours you choose from the general palette are placed in the first position of the primary palette). And last, we also want to put the identifying number for each colour next to "Choose colours" instead of the "tool-tip" that proves a bit difficult to read.
-The zoom is currently not working. It starts a senseless programming loop and it can even freeze your computer!
-The logos have two colours that should change in relation to the darkness/brightness of the garment’s colour. They do, but they sometimes fail.
-We would like all the colour and fabric configurations done by the user to remain unchanged when he/she changes size. It currently resets all and goes back to the default garment.
-We want to implement a tool-tip when clicking on the "add to my designs/favourites" button (if the user hasn’t logged in yet) to let the user know that he/she needs to log in to access those functionalities.
-Due to a Flash setting that allows to place semi-transparent pop-ups, we haven’t managed to make the mouse wheel move to scroll, and we have to be able to do it.
- When you click on "add to my designs/favourites", it should report that it has been recorded. Right now it doesn’t do anything, and normally you would click twice or three times and therefore add the same design twice or three times!
-There are still some icons missing above the "add to basket" button to give more info about the garment (gender, temperature, technologies...)
- We want to improve the transition between rotations and zoom. Something like Google Maps/Earth...
- We also want to add patterns (2D images designed by virKlon) to the garments with impressable fabrics.
-One of the most important things to implement is the double garment configuration. We had first asked the programmers to have two garments on the same configurator (above and below) to configure them at the same time and visualize together by clicking a button. Since this seems to be quite difficult, we are going to implement a way to see two garments (above/below) from "my designs/favourites".
-When the website has been running for some time, we want to implement the possibility to alter certain basic settings of the garments (shorter or longer sleeves, legs, etc...)
HTML corrections:
-The section EQUIPMENTS and ASSOCIATED COMPANIES still have to be enabled, since they are different purchase options.
- Some design aspects have to be improved (there are arrows overlapping text in the "Fabrics" section, the FAQ category selector is not clearly displayed).
In any case, we look forward to receiving your comments on how to improve or what is not working on the website yet!!
Thanks for your patience!!

